Terms of Service
Effective Date: September 14, 2026
Welcome to Vouch. These Terms of Service ("Terms") govern your access to and use of the website located at vouch.so and any related pages, subdomains, or marketing materials operated by Vouch Commerce, Inc., a Delaware corporation ("Vouch," "we," "us," or "our") (collectively, the "Site"). The Site includes our interactive demo at demo.vouch.so.
Please read these Terms carefully. They include a binding arbitration provision and a class action waiver in Section 12 that affect how disputes between you and Vouch are resolved.
These Terms govern your use of the public-facing Site only. Access to and use of the Vouch platform, application, merchant dashboard, or any service that enables transactions between merchants and creators (collectively, the "Vouch Platform") is governed by a separate agreement presented to you at the time of signup or installation. Nothing in these Terms grants you any right to use the Vouch Platform.
1. About This Site
This Site is a marketing website for Vouch. The Vouch Platform is not accessible through this Site. The Site provides information about Vouch and allows visitors to join a waitlist for future access.
Everything on the Site describing Vouch's features, pricing, availability, or how it works is provided for general information only. It may change at any time without notice, does not constitute a binding offer or a guarantee of access, and does not form part of any agreement between you and Vouch.
2. Acceptance of These Terms
These Terms govern your use of the Site. By joining our waitlist, you agree to them.
Merely browsing the Site does not create a contract between you and Vouch. The disclaimers in Section 9, the limitations in Section 10, and the intellectual property terms in Section 6 describe the basis on which the Site is made available to all visitors.
3. Eligibility
To use the Site or join our waitlist, you must be at least 18 years old and able to form a binding contract under applicable law. If you are using the Site on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.
The Site is operated from the United States. We make no representation that the Site is appropriate or available in any particular location, and you are responsible for compliance with local laws.
4. Waitlist Signups
You may join our waitlist by submitting the requested information through the Site. Waitlist signups collect your full name, company, email address, and optionally your phone number. Information submitted is handled in accordance with our Privacy Policy.
By joining the waitlist, you:
Represent that the information you provide is accurate and that you are submitting it on your own behalf or with proper authority;
Consent to receive email communications from us about Vouch, including product updates, beta access opportunities, and marketing emails. You can unsubscribe at any time using the link in any email;
Acknowledge that joining the waitlist does not entitle you to access the Vouch Platform, guarantee a future invitation, or create any obligation on Vouch to provide products or services to you.
Phone. Providing a phone number is optional. If you provide one, we may contact you by phone about Vouch and your waitlist request. You can ask us to stop contacting you by phone at any time by emailing support@vouch.so.
We may remove you from the waitlist or decline to grant Platform access at our sole discretion, for any reason or no reason.
5. Acceptable Use
When using the Site, you agree not to:
Use the Site for any unlawful purpose or in violation of any applicable law or regulation;
Submit false, misleading, or fraudulent information, including impersonating any person or entity;
Attempt to gain unauthorized access to the Site, any related systems, or any account or data;
Interfere with, disrupt, overload, or attempt to disable the Site, including via denial-of-service attacks, bots, or automated scraping;
Reverse engineer, decompile, or attempt to extract source code from the Site;
Use any data mining, robots, scrapers, or similar tools to collect or extract content or data from the Site, except for publicly available search engine indexing;
Upload or transmit viruses, malware, or other harmful code;
Use the Site to harass, threaten, defame, or harm any person;
Use the Site to promote or facilitate any illegal activity, infringement of intellectual property, or violation of third-party rights;
Frame, mirror, or otherwise replicate the Site or its content without our express written consent.
We may investigate suspected violations and take any action we consider appropriate, including blocking access, removing content, or pursuing legal remedies.
6. Intellectual Property
The Site and all of its content, including text, graphics, logos, designs, images, software, and the "Vouch" name and trademarks, are owned by Vouch or our licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal or internal business use in evaluating Vouch. All other rights are reserved.
You may not copy, modify, distribute, sell, lease, or create derivative works based on the Site or its content without our prior written permission, except that you may share publicly accessible links to pages on the Site and may reproduce Site content internally within your organization for the purpose of evaluating Vouch.
7. Feedback
If you send us suggestions, ideas, feedback, or other input about Vouch or the Site ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and exploit that Feedback for any purpose, without compensation or attribution to you. You represent that you have the right to grant this license and that the Feedback is not subject to any confidentiality obligation.
This Section applies only to Feedback you volunteer. It does not apply to information you share with us under a written confidentiality or non-disclosure agreement.
8. Third-Party Links and Services
The Site may contain links to third-party websites, services, or resources, including but not limited to Shopify, social media platforms, press coverage, and partner sites. These links are provided for convenience only. We do not endorse, control, or assume responsibility for any third-party content, products, services, or practices, including their privacy policies. Your interactions with any third party are solely between you and that third party.
9. "AS IS" Disclaimer
Features described on the Site may change, may not function as described, or may be discontinued.
THE SITE AND ANY CONTENT, MATERIALS, OR INFORMATION PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, VOUCH DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.
Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you in full.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VOUCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).
These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if any remedy fails of its essential purpose. Some jurisdictions do not allow the limitation of certain damages, so the above limitations may not apply to you in full. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.
11. Indemnification
You agree to defend, indemnify, and hold harmless Vouch and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your violation of any law or the rights of any third party; or (c) any information or content you submit through the Site.
12. Dispute Resolution; Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights.
12.1 Informal Resolution
Before filing any formal claim, you and Vouch each agree to first try to resolve the dispute informally. If you have a dispute, send written notice to support@vouch.so describing the dispute and the relief you seek. If we have a dispute, we will send the same notice to the email address you provided. The receiving party will attempt in good faith to resolve the dispute within 30 days. If the dispute is not resolved, either party may proceed to formal arbitration. Any applicable statute of limitations is tolled while this process is underway.
12.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site that is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its applicable rules, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.
If you are using the Site for personal, family, or household purposes, the arbitration will be administered under the JAMS Streamlined Arbitration Rules and Procedures together with the JAMS Consumer Arbitration Minimum Standards, which govern in the event of any conflict with these Terms. In that case: the arbitration will be conducted remotely or, at your election, in the county where you reside; you will not be required to pay more than the filing fee applicable in your local court, and Vouch will pay all remaining arbitration fees; and you may elect to have the arbitration conducted by telephone, by videoconference, or on written submissions.
If you are using the Site on behalf of a business or for commercial purposes, the arbitration will be administered under the JAMS Streamlined Arbitration Rules and Procedures, conducted in English, with the seat of arbitration in Wilmington, Delaware, unless the parties agree otherwise.
12.3 Class Action Waiver
YOU AND VOUCH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this Section 12.3 is found unenforceable as to a particular claim, that claim will be severed from the arbitration and may proceed in court, and the remaining claims will continue in arbitration.
12.4 Exceptions
Either party may bring an individual action in small claims court for disputes within its jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.
12.5 Opt-Out
You may opt out of the arbitration agreement and class action waiver in Sections 12.2 and 12.3 by sending written notice to support@vouch.so within 30 days after the date you submitted the waitlist form. Your notice must include your name, the email address you used, and a clear statement that you wish to opt out. Opting out will not affect any other portion of these Terms and will not affect your standing on the waitlist or your eligibility for the Vouch Platform.
If we make a material change to this Section 12 after you have accepted these Terms, you may opt out of the changed version by sending the same notice within 30 days after the change takes effect.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. For any matter not subject to arbitration, you and Vouch agree to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.
Nothing in this Section deprives you of the protection of any mandatory consumer protection law of the jurisdiction in which you reside.
14. Changes to the Site and to These Terms
We may modify, suspend, or discontinue the Site or any part of it at any time, with or without notice. We are not liable to you or any third party for any such change.
We may also update these Terms from time to time. When we do, we will update the effective date at the top of this page. If we make material changes, we will provide additional notice where appropriate, such as an email to waitlist subscribers. Material changes take effect 30 days after we post them, except that changes required by law take effect immediately. Your continued use of the Site after changes take effect constitutes your acceptance of the updated Terms.
15. Termination
We may suspend or terminate your access to the Site at any time, for any reason or no reason, including for violation of these Terms. You may stop using the Site at any time.
Sections 6 (Intellectual Property), 7 (Feedback), 9 ("AS IS" Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), 13 (Governing Law and Venue), and 16 (General) will survive termination.
16. General
Entire Agreement. These Terms constitute the entire agreement between you and Vouch regarding the Site and supersede any prior agreements on the subject. Our Privacy Policy describes how we handle information and is not part of this agreement.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.
No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Vouch.
Notices. We may send notices to you by email (to the address you provided) or by posting on the Site. You may send notices to us at support@vouch.so or at the mailing address in Section 17.
Headings. Section headings are for convenience only and have no legal effect.
Contact Us
If you have questions about these Terms, please contact us at:
Vouch Commerce, Inc.
131 Continental Drive, Suite 305
Newark, Delaware 19713
Email: support@vouch.so
