Privacy Policy
Effective Date: May 26, 2026
This Privacy Policy explains how Vouch Commerce, Inc. ("Vouch," "we," "us," or "our") collects, uses, and shares information about you when you visit vouch.so or any related pages operated by Vouch (the "Site"), join our waitlist, or otherwise interact with us through the Site.
This Privacy Policy covers the public-facing Site only. The Vouch platform, application, and merchant dashboard that enable transactions between merchants and creators (collectively, the "Vouch Platform") are governed by a separate privacy policy presented at signup or installation.
If you do not agree with this Privacy Policy, please do not use the Site.
1. Information We Collect
1.1 Information You Provide to Us
When you join our waitlist, you provide:
Full name
Company name
Email address
Phone number (optional)
If you contact us by email or other channels, we also collect the contents of your communication and any information you choose to include.
1.2 Information We Collect Automatically
When you visit the Site, our website hosting provider collects basic technical and usage information through its built-in analytics, including:
IP address (which may be truncated or anonymized)
Browser type and version
Device type and operating system
Pages visited, referring URL, and time spent on pages
Approximate geographic location derived from IP address
Date and time of visit
This information is collected through cookies and similar technologies. See Section 6 (Cookies) for more detail.
1.3 Information We Collect from Third Parties
After you join the waitlist, we may supplement the information you provided with publicly available or commercially available information about you and your company, including:
Publicly available information from professional networking platforms (such as your job title, company, and professional background)
Information from business contact and enrichment providers about your professional role, company, and industry
We use this information to evaluate fit for the Vouch Platform, prioritize beta access, and personalize our communications with you.
2. How We Use Information
We use the information we collect to:
Operate and maintain the Site
Add you to our waitlist and manage waitlist communications
Send you product updates, beta invitations, and marketing communications about Vouch
Evaluate your potential fit as a Vouch Platform participant
Respond to your questions, feedback, or support requests
Understand how visitors use the Site so we can improve it
Protect the security and integrity of the Site
Comply with legal obligations and enforce our Terms of Service
Conduct business operations, including fundraising, planning, and strategic decision-making
We do not use your information for automated decision-making that produces legal or similarly significant effects about you.
3. Legal Bases for Processing (EU/UK Visitors)
If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing your personal data are:
Consent: for marketing communications, optional information (like phone number), and cookies that are not strictly necessary. You can withdraw consent at any time.
Legitimate interests: for operating the Site, evaluating waitlist fit, enriching contact information, basic analytics, security, and business operations. We have assessed that our interests do not override your fundamental rights.
Performance of a contract: to provide waitlist services you requested.
Compliance with legal obligations: where we are required by law to process your information.
4. How We Share Information
We do not sell your personal information. We share information only as described below.
4.1 Service Providers
We share information with third parties that help us operate the Site and our waitlist. These categories of service providers include:
Website hosting and analytics providers: to host the Site and provide built-in visitor analytics
Productivity and storage providers: for email, business operations, and waitlist storage
Contact enrichment providers: to supplement waitlist signups with professional and company information
Email and communication providers: for sending product updates and responding to inquiries
These providers are contractually required to use your information only to provide services to us and to maintain appropriate security.
4.2 Professional Advisors and Investors
We may share aggregated or limited individual information about waitlist composition (such as size, industry mix, and qualitative summaries) with our investors, advisors, lawyers, accountants, and other professional service providers in the ordinary course of business. We do not share waitlist contact details with investors for their own marketing purposes.
4.3 Legal and Safety
We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, the rights of others, or to investigate fraud, security issues, or violations of our Terms.
4.4 Business Transfers
If Vouch is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you (e.g., by email or a notice on the Site) before your information becomes subject to a different privacy policy.
5. International Data Transfers
Vouch is based in the United States, and the service providers we use may be located in the United States or other countries. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States and potentially other jurisdictions.
For transfers from the EEA, UK, or Switzerland to countries that have not been determined to provide an adequate level of data protection, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, where applicable. You may contact us at support@vouch.so for more information about these safeguards.
6. Cookies and Similar Technologies
The Site uses cookies and similar tracking technologies through our website hosting provider's built-in functionality. Cookies are small text files stored on your device that help the Site function and provide analytics.
We currently use:
Strictly necessary cookies: required for the Site to function (e.g., security, basic navigation)
Analytics cookies: provided by our hosting platform to help us understand how visitors use the Site
We do not currently use advertising or marketing cookies, third-party analytics like Google Analytics, social media pixels (such as the Meta Pixel), or cross-site tracking.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality. EU/UK visitors will be presented with a cookie consent banner where required by local law.
7. Data Retention
We keep your waitlist information for as long as you remain on the waitlist or until you ask us to delete it. You can request deletion at any time by emailing support@vouch.so.
We may retain certain information for longer where required by law (for example, to comply with tax, accounting, or legal record-keeping obligations) or where necessary to resolve disputes, enforce our agreements, or protect against fraud.
Aggregated and de-identified information that cannot be linked back to you may be retained indefinitely.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials (where applicable) confidential.
If we become aware of a security incident affecting your personal information, we will notify you and applicable regulators as required by law.
9. Your Rights
Depending on where you live, you may have rights regarding your personal information. We honor these rights for all users to the extent practicable, regardless of jurisdiction.
9.1 General Rights
You generally have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your information
Object to or restrict certain processing
Withdraw consent where we rely on consent
Receive a copy of your information in a portable format
Unsubscribe from marketing emails at any time using the link in any email
To exercise any of these rights, email support@vouch.so. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law (typically 30–45 days).
9.2 EU/UK/Swiss Residents (GDPR)
In addition to the rights above, you have the right to lodge a complaint with a supervisory authority in your country of residence if you believe we have processed your personal data unlawfully.
9.3 California Residents (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
Right to know what personal information we collect, use, disclose, and share
Right to delete personal information we have collected
Right to correct inaccurate personal information
Right to opt out of "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under California law.
Right to limit use of sensitive personal information. We do not collect sensitive personal information as defined by California law from Site visitors.
Right to non-discrimination for exercising your privacy rights
You may exercise these rights by emailing support@vouch.so. You may designate an authorized agent to make a request on your behalf; we will require verification of the agent's authority and your identity.
Categories of personal information collected in the past 12 months: identifiers (name, email, phone), commercial information (company affiliation), internet activity (Site usage data), professional information (job title, role from enrichment sources), and inferences drawn from the above.
Categories of sources: directly from you, from your browser/device, and from third-party enrichment providers and public sources like LinkedIn.
Business purposes for collection: as described in Section 2 (How We Use Information) above.
Categories of recipients: as described in Section 4 (How We Share Information) above.
9.4 Other U.S. State Residents
If you are a resident of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, or other U.S. states with comprehensive privacy laws, you have rights similar to those described above, including the right to access, correct, delete, and obtain a portable copy of your personal information, and the right to opt out of targeted advertising, sale of personal data, and certain profiling. You may also have the right to appeal a refusal to take action on a request.
To exercise any of these rights, email support@vouch.so. If we deny your request, you may appeal by replying to our response, and we will respond within the timeframe required by your state's law.
10. Children's Privacy
The Site is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact support@vouch.so and we will delete it.
11. Third Party Links
The Site may contain links to third-party websites, services, or platforms (including Shopify and social media platforms). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top and, where appropriate, provide additional notice (such as an email to waitlist subscribers or a notice on the Site). Your continued use of the Site after changes take effect constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Vouch Commerce, Inc.
Email: support@vouch.so
For EU/UK residents, if you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
